Refund and Returns Policy
Bourbon Bridges
At Bourbon Bridges, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free refund and returns policy.
1. Eligibility for Returns
- You may return any unused and unopened products within 30 days of the delivery date for a full refund.
- To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.
2. Initiating a Return
- To initiate a return, please contact our customer service team at sales@bourbonbridges.com to request a return authorization.
- Please include your order number and reason for the return in your request.
3. Return Shipping
- You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped or damaged product).
- We recommend using a trackable shipping method to ensure that your return reaches us safely.
4. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 14 business days.
5. Exchanges
- If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange an exchange.
- Exchanges are subject to product availability.
6. Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery to arrange for a replacement or refund.
- We may require photo evidence of the damage or defect before processing your request.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at sales@bourdonbridges.com. Our customer service team is here to assist you and ensure that you are completely satisfied with your shopping experience at Bourbon Bridges.
Thank you for choosing Bourbon Bridges. We appreciate your business and look forward to serving you again in the future.
