Frequently Asked Questions

Bourdon Bridges

How can I contact Bourbon Bridges customer service?
  • You can reach our customer service team by emailing saels@bourbonbridges.com or calling +1(845) 684-4085. Our representatives are available [hours of operation] to assist you.
What payment methods do you accept?
  • We accept payment via credit card, debit card, and PayPal. All payments are processed securely through our website.
What is your shipping policy?
  • Please refer to our Shipping Policy for information on shipping methods, delivery times, and associated costs.
Do you ship internationally?
  • Yes, we offer international shipping to select countries. Please contact our customer service team for more information on international shipping options and rates.
Can I track my order?
  • Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment.
What is your return policy?
  • We offer a 30-day return policy for unused and unopened products. Please refer to our Returns Policy for detailed instructions on initiating a return.
How do I request a refund?
  • If you are not satisfied with your purchase, please contact our customer service team to request a refund. Refunds will be issued to the original method of payment within 14 business days after we receive your returned item.
Are your products authentic?
  • Yes, we guarantee the authenticity of all products sold on our website. We source our products directly from reputable manufacturers and distributors.
Do you offer gift wrapping or personalized messages?
  • Yes, we offer gift wrapping services and the option to include a personalized message with your order. Please indicate your preferences at checkout.
Can I change or cancel my order after it has been placed?
  • Orders may be changed or canceled within 2 hours of placement, provided that the order has not yet been processed or shipped. Please contact our customer service team as soon as possible to request changes or cancellations.

If you have any additional questions or concerns, please don't hesitate to contact us. We're here to help!